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Positions marked with a * require applicant to be eligible for a KEY-License.

Guest Services Representative*

Department

Guest Services

Supervisor

Guest Services Supervisor

Purpose

Responsible for the highest standard of customer service including greeting customers, establishing a relationship with customers and enrolling customers in the casino club7.

Prerequisites

Must be age 21 or older. Must qualify for a "Key" Tribal Gaming License.

Education

High school graduate or equivalent required.

Experience

Previous Customer Service or PR position (i.e., retail, sales, food service): data entry.

Skills

Must be comfortable approaching people, speaking with strangers and able to calmly and effectively handle conflict and problem solving during high conflict situations. Must be able to communicate in the primary language used in the work place.

Physical

Requires being on feet most of the shift; walking, bending, repetitive motions, reaching, sitting, standing, finger dexterity.

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